Refund & Cancellation Policy

You pay the consultation fee at checkout, after you pass the online eligibility questions.

If your practitioner recommends a more extensive pathway that costs more, you will be shown the new price and must approve it before any further charge is made.

Treatment plans run for 12 months and are billed monthly to your saved card. Each payment covers one month of care and medication.

For safety reasons, prescription medication cannot be returned or exchanged once it has been dispensed by the pharmacy, including for a change of mind. This is because pharmacies cannot resupply medicine that has left their control.

We will refund or replace your medication where:

If a pharmacy decides not to dispense your prescription, you will not be charged for that medication, or it will be refunded in full.

We ship only to Australian addresses by tracked courier. Temperature-sensitive medication is sent in cold-chain packaging.

Please contact us before disputing a charge with your bank, so we can resolve it quickly.

Our services and goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If a service or product fails to meet a consumer guarantee, you may be entitled to a remedy such as a refund, replacement or repair.